Frequently Asked Questions

Everything you need to know about commissioning your own horse portrait or commissioning a gift can be found on the commissions page.
How will you contact me during the commission process?

Contact will largely be via email, however you’re welcome to call me if you have any questions whatsoever.

How can I contact you?

You can email me at marina@customdogpetportraits.com or call me on +61 403 808 644 and I will always respond to you within 2 business days.

How can I pay for my dog portrait?

All payments for your dog portrait are quoted in Australian Dollars and accepted via Paypal. Paypal is a safe and easy way to pay online without sharing your financial details and allows you to pay via credit card, debit card or bank transfer. If you don’t already have a Paypal account, it’s easy to set one up here.

Do you use paint for your portraits?

No, I use soft pastels to create dog portraits for my clients. The reason I love using pastels is because they don’t dry and crack over time, like oil and acrylic paintings. Pastel is one of the most permanent art mediums and won’t deteriorate. You can read my article here on why I like pastel and how to care for your pastel portrait.

Do you offer framing of dog portraits?

Framing is optional. It can be a very personal thing and it can be an art in itself to match it to the portrait and to your home. I work with a reliable and skilled framer who is a specialist in framing pastel works and can choose a beautiful and quality frame and pack the artwork safely for postage. Framing does incur an additional fee subject to the size of the portrait.  I am happy to answer any questions or queries you might have about framing.  You can read my article on how to care for your portrait here.

How do I know if my dog photo is of high enough quality?

Please don’t hesitate to email me the photo in question and I will happily let you know whether the photo is suitable for creating a dog portrait. Please note that a professional photographer is not needed for a high quality photo and most smartphones and digital cameras can take a photo to the quality I require. You can find some tips on taking the perfect photo of your dog here.

Can you draw more than one dog in a portrait?

Yes, I can include multiple dogs in one artwork for you in a way that best portrays each pup! Please note this attracts an additional fee that is specified on the commissions page here.

Do you offer a discount if I want to commission multiple portraits?

Please don’t hesitate to contact me if you’re interested in commissioning several different pet portraits and I’ll be happy to discuss the packages I offer. This could be perfect if some of your friends would love their own pet portraits too! marina@customdogpetportraits.com

Do you do commissioned portraits of animals other than dogs?

I specialise in drawing horse and dog portraits. You can visit my horse site at www.customhorseportraits.com
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Do you offer prints, posters or other products?

No, I dedicate all of my time to creating personalised horse and dog portraits.

Do you offer other portrait sizes?

The three portrait sizes I offer are as follows:

  • A3 (29.7cm x 42cm)
  • A2 (42cm x 59.4cm)
  • A1 (59.4cm x 84cm)

A3 portraits are the smallest size I offer. A horse or pet portrait larger than A1 is available upon request and will attract an additional fee, please email or call me for details.

Do you do full body horse and dog portraits?

Full body pet portraits are available upon request. Please email or call me if you’re interested in commissioning a full body portrait of your horse and/or dog.

What if I change my mind?

I don’t offer refunds based on change of mind, however I take great care in the initial stages of the process to ensure you’ll love the portrait I’ll be creating for you. I’m always open to your suggestions and input and take great pride in producing artwork my clients love.

What if I’m not happy with my dog portrait?

As soon as the portrait is completed, I will email you a photo of it. I’ve never had a client who wasn’t completely happy with their portrait however, for your peace of mind, if you don’t love your dog portrait you’ll have the opportunity to request alterations to it before it is finalised.

Any alterations requested will be agreed upon and completed within 3 business days, after which I will email you a photo of the dog portrait with the alterations you’ve requested. Only once you’ve confirmed you love your dog portrait will you be required to pay the balance of the portrait price.

Can I return my dog portrait after I’ve received it?

I’ve never had any of my clients want to part with their dog portrait once they’ve seen it in person. I don’t offer returns but just remember that you won’t be sent the portrait and won’t be required to pay the balance of the portrait price until you’re completely in love with it.

How will you post the dog portrait to me?

I will use Australia Post standard shipping to send your completed dog pastel painting to you and I offer free shipping Australia wide. Once the parcel has been shipped, I’ll email you to provide the Australia Post tracking code, an estimated date of delivery and care instructions for your new artwork. Express and international shipping incurs an additional fee.

How long will it take to receive my dog portrait?

Your dog portrait will take between 2-6 business days to be delivered to you by Australia Post once it is sent. Express post is 1-2 days. Delivery to regional areas by Australia Post may take longer. I will email you a unique Australia Post tracking code so you know expected arrival date of your pastel portrait.   International delivery is dependent on your location however you will be notified once an order is made as to the time for delivery to your location.  A signature upon receiving the portrait is required.

What if my dog portrait is damaged by Australia Post?

This has never happened before, however in the chance that there is any damage, I have insurance on every artwork I send and if your artwork is damaged by Australia or International Post I will discuss the best course of action with you so you’re completely satisfied with the outcome.

I’ve never had this happen to a client before and it’s highly unlikely it will happen to you as I put great care in the packing process. I post all horse portraits using Australia Post so you will be provided with a tracking code and required to sign for your portrait upon collection.

Do you offer international shipping?

Yes, I offer international shipping at an additional fee.

How do I care for my portrait?

Pastel is one of the most permanent art mediums. When properly framed and securely hung, the pastel particles will stay fixed in place for centuries to present you with a timeless treasure with the same richness in colour and no deterioration. As soft pastel has less binders and more pigment, your pure pigment pastel piece will stay bright, velvety and beautiful. To read more about the care of your pastel portrait you can read my blog post here.

Artist Marina Haycroft

https://www.customdogpetportraits.com/wp-content/uploads/IMG_20171229_175559-e1545549015111-640x569.jpg

My name is Marina Haycroft and I’m a Brisbane-based horse and dog pastel portrait artist. I have enjoyed working with animals and drawing them for as long as I can remember.

PHONE
+61 403 808 644
EMAIL
marina@customdogpetportraits.com
ABN
36 321 841 763

WWW.CUSTOMHORSEPORTRAITS.COM

Custom Dog Portraits by Marina Haycroft capture the unique personality, essence and character of your Horse or Dog in a pastel painting to immediately evoke a sense of the animal’s presence. To see custom horse portraits, visit www.customhorseportraits.com.

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Copyright © Marina Haycroft 2018
All rights reserved. ABN 36 321 841 763
Brisbane, QLD, Australia.

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